Best Practices for Everyday Security

Along with using our security tools, here are smart habits you can follow daily to help keep your accounts safe:

• Use secure passwords: Use strong passwords for all your online accounts and change them frequently. Avoid using the same password for multiple accounts.
• Be cautious of suspicious emails and phone calls: Be careful of emails or phone calls requesting your personal information or asking you to click on links or download attachments. 
• Don't use public Wi-Fi: Avoid using public Wi-Fi networks to access your account or other sensitive information as these networks can be easily hacked.
• Secure your devices: Make sure your computer, phone, and other devices have up-to-date anti-virus and anti-malware software installed. Routinely download any system updates to ensure your protection is up to date.
• Be careful when using ATMs: Be cautious when using ATMs and check for any signs of tampering before inserting your card.
• Review your credit report: Check your credit report regularly to ensure that no unauthorized accounts have been opened in your name. While we are happy to pull your credit report and review it with you we recommend using Credit Karma for credit monitoring. 

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What is identity theft?

Identity theft is the illegal use of another's personal data, such as name, address, birth date, and Social Security number. The National Council on Identity Theft Protection reports that losses from identity theft cost Americans $5.8 billion in 2021. The Federal Trade Commission reports they received 5.7 million total fraud and identity theft reports in 2021, of which 1.4 million were consumer identity theft cases.

How does identity theft happen?

Studies show that personal information often used in identity fraud scams has been stolen from carelessly handled paper sources. A casually discarded receipt, a personal document or checkbook kept in your desk drawer, or applications casually stored can result in fraud.

Fraud can also occur when merchants do not have adequate controls in place to protect the information they collect from you for a transaction. This includes debit or credit card data, personal information on your checks, and personal information you provide when applying for a store discount or membership card.

Friends, family members, and neighbors are implicated in approximately half of the fraud cases, resulting in losses nearly seven times more than losses from online fraud.

Technology-based scams are a very real threat; however, while your attention is focused on computer firewalls and security updates, don't ignore the threats that come from dumpster diving, mail theft, checkbooks left unattended, sensitive documents left in an unlocked drawer or data skimmed from a diner's credit card.

What types of fraud can occur?

• Account takeover - when a fraudster uses your credit or debit card account information to buy goods and services.
• Application fraud - what some experts call "true ID theft." The thief uses stolen identifying information to open new accounts using a false address, and possibly even obtaining false ID, such as a driver's license, in your name.
• Electronic crime - mostly unauthorized home banking transactions as the result of the following:
  • Phishing emails: fake e-mails luring you to a spoofed website to collect personal information
  • Spoofing: bogus "lookalike" websites, which ask you to provide personal information
  • Pharming: redirecting web traffic to a bogus site
• Trojan key loggers – programs loaded without the computer user's knowledge that record keystrokes from online sessions.

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At Northern Skies, keeping your account and personal information secure is our top priority. We use advanced fraud monitoring, multi-layer security measures, and real-time alerts to help protect you from fraud and identity theft.

Here’s how we safeguard your accounts - and how you can help protect your information. 

Support Center

Need Help? We’re Here for You.

We know dealing with fraud or suspicious activity can be stressful, but we have support systems in place to help you quickly and efficiently. Click below to find what you need, and we’ll guide you through the next steps—so you can get back to banking with confidence.

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Report a Lost or Stolen Card

If your card is lost or stolen, immediately call (907) 561-1407. After hours and on holidays, call (888) 297-3416.

You can also report and replace the lost or stolen card within Online & Mobile Banking by going to "Card Management" in the Tools tab.

• Your replacement card will be mailed to you in 7-10 business days and will be available in the Card Management Tool the next day where you can push it into your digital wallet for immediate use. 

During business hours, at all branches a new debit card can be issued the same day.

Dispute a Transaction

Notice a charge you don’t recognize? Submit a dispute by calling us at (907) 561-1407. We'll investigate and resolve unauthorized or incorrect transactions.

Report Suspicious Activity

If you see something unusual on your account, contact us right away so we can review and take necessary steps to protect your funds.

I Think I am a Victim of Identity Theft

If you believe your personal information has been compromised, follow these steps to secure your accounts and report the issue.

If you are a victim of identity theft, these are just some of the steps you may want to consider.

• Notify Northern Skies FCU and any other institutions where you have accounts so those accounts can be protected.
• Immediately report stolen credit, debit, and ATM cards to the card issuers. Your liability under federal law for unauthorized use of your ATM or debit card, or for fraudulent transfers, depends on how quickly you report the loss.
• Notify the DMV if your driver's license has been stolen.
• Place fraud alerts with credit bureaus.
• Check credit reports. You are entitled to a free report once a fraud alert is filed.
• File a request to have fraudulent information removed.
• Place a fraud alert with the Social Security Administration.
• Notify the postal inspector if the identity theft is the result of mail fraud. Your local post office can direct you.
• Review accounts and use standard affidavits to report disputes (available from FTC - link below).
• Close accounts that have been tampered with or opened fraudulently.
• File a police report and keep a copy.
• File a complaint with the Federal Trade Commission at ftc.gov
• Keep a log of all the steps you take; include the names, titles, phone numbers and extensions of people you speak to.

Who to Contact

Federal Trade Commission Complaint Assistance

Experian Credit Reporting Bureau
PO Box 2002
Allen Texas 75013

TransUnion Credit Reporting Bureau
PO Box 2000
Chester PA, 19022-2000

Equifax Credit Reporting Agency
PO Box 740256
Atlanta, Georgia 30374

Social Security Administration | Identity Theft and Your Social Security Number Publication
(866) 772-3081

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