Lost or Stolen Card

Take a deep breath — we've got your back

IF YOU BELIEVE YOUR CREDIT CARD HAS BEEN LOST OR STOLEN:

  • INFORM NORTHERN SKIES FCU IMMEDIATELY. You can inform us in writing or by calling (907) 561-1407, (800) 747-1407, or (888) 297-3416 (if it is not within our normal business hours).

If we detect potential card fraud, here's how our prevention service works:

  1. You will receive an automatic email notification from us, with the option to reply with "fraud" or "no fraud".
  2. One minute after the email, you will receive a text alert from 96923 between 7am and 9pm, with the option to reply with "fraud" or "no fraud" option.
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-888-297-3416. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.